Nondiscrimination

Policy

We provide services without discrimination on the basis of race, color, national origin, ethnicity, ancestry, religion, sex, sexual orientation, gender identity or expression, marital status, age, disability, genetic information, veteran or military status, source of income, familial status, or any other characteristic protected by federal or Texas law.

This applies to who we schedule, how we screen, and how you are treated by staff and therapists.

Disability is the point

Our clients are, by definition, people with disabilities seeking an accommodation. A service that made itself difficult for disabled people to use would be a contradiction. If any part of this process is a barrier, tell us and we will change how we do it for you:

• Intake taken over the phone instead of the web form.
• Extra time, breaks, or a shorter session split into two.
• Documents in large print or plain text.
• A support person or advocate with you during the appointment.
• Audio-only appointments where video is not workable.

See our accessibility statement for what is built into the site itself, and email contact@texasemotionalsupportanimalletter.org to arrange anything else.

Language access

[State the languages your therapists actually work in, and whether you provide interpreters, at whose cost, and how much notice you need. If you offer Spanish-language appointments, say so prominently: roughly a third of Texans speak Spanish at home, and a Spanish-language intake path is the single highest-value access improvement available to a Texas health service.]

Interpretation is provided at no cost to you. You are welcome to bring your own interpreter, though we will not ask a minor to interpret for you.

What we refuse

• Refuse service because of the breed, size or species of your animal. That is your landlord’s argument to make, and usually a losing one.
• Refuse service because of your housing type, your income, your voucher, or your immigration status.
• Ask about anything not relevant to the evaluation.
• Retaliate against anyone who complains, files with a licensing board, or asserts a right.

Complaints

Contact contact@texasemotionalsupportanimalletter.org or contact@texasemotionalsupportanimalletter.org. You may also complain to the Office for Civil Rights at the U.S. Department of Health and Human Services, or to the Civil Rights Division of the Texas Workforce Commission. Our full complaint routes are on the client rights page.