About us

What we do

We’re a Texas telehealth referral service. We screen renters who think they need an emotional support animal letter, connect the ones a therapist can help with a mental health professional licensed in Texas, and stay out of the clinical decision entirely. If the therapist supports the accommodation, they write and sign the letter. If they don’t, they don’t.

Why we’re blunt

The ESA market has a bad reputation it largely earned. Sites sell registrations that don’t exist, certificates with no legal effect, and letters for air travel that stopped working in 2021. HUD’s own guidance now singles out questionnaire-driven websites as documentation that isn’t by itself sufficient.

That has a cost for people with genuine needs: landlords who have seen twenty fake certificates treat the twenty-first real letter with suspicion. Being clear about what an ESA letter does and doesn’t do is the only durable way to make the real ones worth something.

How we make money

We charge one fee, $129, for the intake review, the evaluation and the letter. We take no commission on approvals, we sell no certificates, vests, tags or ID cards, we run no subscriptions, and we don’t sell your data.

The obvious conflict is that we get paid when people book appointments. Our answer is structural: coordinators decline intakes that a letter wouldn’t help, therapists aren’t paid more for saying yes, and if you already have a therapist we tell you to ask them instead. You can read the arrangement in full in our editorial and review policy.

What we aren’t

• Not a law firm. Nothing here’s legal advice and no attorney–client relationship is created.
• Not your ongoing treating provider. The evaluation isn’t a substitute for treatment.
• Not a registry, certifying body or government agency, and not affiliated with HUD, the Texas Workforce Commission, or any Texas licensing board.
• Not a crisis service. Call or text 988.

Talk to a person

Our address, phone number and hours are on the contact page and in the footer of every page. A real person answers during business hours.